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Posted: Sunday, March 4, 2018 5:00 AM

Job Description
Job Title: Intake Representative
Date: March 2018
Reports To: Intake Supervisor or Sr. Director of Finance
FLSA Status: Non:exempt

Handles telephone inquiries and expands Company client base. Demonstrates Companys value proposition by providing friendly, conscientious and caring front:line service.

1. Receives and responds to incoming calls and inquiries into agency services.
2. Coordinates procedures to qualify potential new clients for reimbursable services.
a) Notifies the state to visit the potential client.
b) Sets up a visit to the home with the Client Coordinator who will deliver information, initial service plan and contract.
3. Performs proactive outreach to source new prospects.
a) Follows up on the existing database of individuals who have not yet contracted services.
b) Follows up on all leads.
c) Maintains the database with results of all contacts.
4. Performs other job:related duties as assigned.

1. Knowledge and Experience. Prior college experience preferred but not required; background with customer service, telephone sales, or marketing is strongly preferred.
2. Personal accountability. Self:motivated; organized; maintains confidentiality; complies with all policies and procedures.
3. Interpersonal Skills. Friendly, persistent and confident. Demonstrates the ability to function as a team member; excellent communication skills. Negotiation skills and the ability to influence outcomes.
4. Physical Demands.
a) Ability to sit for long periods of time and use a pc keyboard.
b) Able to deal with stress and conflict appropriately.
c) Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Company Description
We are a premier home healthcare agency looking for compassionate and goal:driven team players to join our rapidly:expanding organization. Do you want to contribute to a dynamic and positive team and make a difference in the lives of adults with disabilities and their Care Givers? Apply with Excel Home Care today. We offer great health benefits, 401k plan, PTO, and a relaxed office environment.


• Location: new castle, Youngstown

• Post ID: 59823172 youngstown is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018