Posted: Monday, January 1, 2018 6:40 PM
Attend our upcoming AT&T Open Interview Hiring Event in Boardman, OH. You will have the opportunity to meet with a hiring manager for an interview and get a tour of our facility. We look forward to meeting you at the hiring event! When: Saturday, January 14th, 2017 Between 10am - 2pm Where: 8089 South Avenue Youngstown, OH 44512 For the fastest experience, we strongly recommend that you apply online prior to the event and complete the required assessment. If you qualify on the assessment please come by the event. If not you can re-apply at a later time. Unable to Attend? We'd still love to speak to you. Apply online to this job posting now and complete the assessment to be considered for a pre-screening. Make sure to upload your must current resume to your profile. If you have a knack for providing great customer service and innovative solutions, take a look at our Full-time Customer Service Representative opportunity. Not to mention the amazing benefits, training programs and career potential we offer. Interviews will be scheduled if you meet the skills set and experience. Start with the paycheck: This customer service representative position starts between $10.98 and $16.08 per hour you will have the opportunity to receive an increase after only 6 months and you will also earn sales incentives for selling, up selling or upgrading new or existing customers! The Customer Service Representative role handles customer's questions and concerns on all products and services offered by the Company through probing, research and resolution using various tools and systems. You will interact with our customers via telephone. Coordinates with all sales channels for retention efforts on existing customer base. Will sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Will be required to achieve sales quota. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services and products and reports problem areas. 2. Utilizes various systems and tools to initiate to assist and service customers. 3. Continually maintain working knowledge of all company products, services and promotions. 4. Make recommendations according to customer's needs. 5. Utilize operational systems to process purchases of all products and services. 6. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines What's in it for you? A full-time position / career with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services effective soon after your start date. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. The call center is hours of operation are: Monday - Saturday 9:00am - 9:00pm. What's next? Makes sure your profile is up to date with your personal information and your current resume is uploaded to be viewed. As soon as you apply you will be sent the required test link to complete. If you pass your test you may be contacted for a brief phone screen. Interviews will be scheduled if you meet the skills set and experience. Job start date is February 20th, 2017 Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position. The required test assessment link will be emailed to you as soon as you apply. Please complete within 48 hours of applying. SPECIAL JOB REQUIREMENTS: * Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. * May be required to work at other store locations. TRAINING * Classroom training. * On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!
• Location: Youngstown
• Post ID: 56579892 youngstown